Fred. Olsen Cruise Lines Enjoyment Promise

Fred-Olsens-Enjoyment-Promise

Book with total confidence when you take a Fred. Olsen Cruise!

  • All guests making a new booking will enjoy the benefits of the Enjoyment Promise
  • The Enjoyment Promise excludes party nights and cruise of four nights or less
  • The Enjoyment Promise only applies to bookings made for departures more than 12 weeks ahead.
  • The Enjoyment Promise only applies to guests who have contracted with FOCL and excludes cruises on vessels operated by FOCL but booked through 3rd party operators.
  • Should the guest wish to invoke the Enjoyment Promise, they will need to inform Guest Relations within 48 hours of sailing. FOCL will arrange and pay for a flight and/or transport back to the UK. FOCL will refund the cruise cost only but will not refund other costs.

Terms & Conditions:

Enjoyment Promise (applicable from 01 Dec 2016 onwards)

The Enjoyment Promise excludes Party Nights and cruises of four nights or less. The promise only applies to bookings made for departures more than 12 weeks ahead; The Enjoyment Promise only applies to passengers who have contracted with FOCL and excludes cruises on vessels operated by FOCL but booked through 3rd party operators; Should you wish to invoke the Enjoyment Promise, you will need to inform Guest Relations within 48 hours of Sailing. FOCL will arrange and pay for a flight and/or transport back to the UK. FOCL will refund the cruise cost only but will not refund other costs.

Fred. Olsen Cruise Lines Enjoyment Promise